Membership terms
and conditions.

Last updated 29 October 2026

Contents

• 1. About these terms
• 2. Joining
• 3. Memberships and classes
• 4. Payments
• 5. Price changes
• 6. Cancelling your membership
• 7. Freezing your membership
• 8. Late cancellations and no-shows
• 9. Drop-ins, courses and blocks
• 10. Health and safety
• 11. Children and teenagers
• 12. Conduct
• 13. Photos and filming
• 14. Our responsibility to you
• 15. Changes to these terms
• 16. Questions, complaints and law

1. About these terms

These terms apply to memberships, drop-ins, free trial classes, the Beginners Course, CrossFit Kids, CrossFit Teens and Buggy Fit at our two gyms:

• Motion - CrossFit Surbiton, Unit B, 5 Ewell Rd, Surbiton KT6 6AB. 020 8390 8844, [email protected]
• Motion CrossFit GU1 - Guildford, 9A Woodbridge Meadows, Guildford GU1 1BA. 01483 808236, [email protected]

Both gyms are run by Motion Training Ltd, a company registered in England and Wales (company number 10405457). Our registered office is Unit B, 5 Ewell Road, Surbiton, Surrey KT6 6AB. In these terms, “we” and “us” means Motion Training Ltd, and “you” means the person training with us (or, for under 18s, their parent or guardian).

You accept these terms when you buy a membership, pass or course, or book a class. Nothing in them affects your legal rights as a consumer.

2. Joining

• You must be 18 or over to join adult classes. Children and teenagers can train in CrossFit Kids (ages 4 to 10) and CrossFit Teens (ages 11 to 17). See section 11.
• Your first class at either gym is a free trial, with no obligation to join.
• When you join, you'll set up an account on WodBoard, our booking and payments system, and complete our health and safety questions. Please keep your details up to date there.
• Your membership is personal to you and can't be shared or transferred.

3. Memberships and classes

• Each membership gives you a set number of classes per month or per week, as described on the Surbiton and Guildford membership pages. Where a plan includes Open Gym, an Open Gym session counts as a class.
• Unused classes don't roll over to the next month.
• A membership is for the gym you joined. If you'd like to train at both gyms, ask us about a dual membership.
• Book every class in advance through WodBoard. Classes have a maximum size, so a place is only guaranteed once it's booked.
• We may change the timetable, class types or coaches from time to time. We'll give you as much notice as we reasonably can, and we'll post timetable changes on our website and in WodBoard.

4. Payments

• Memberships are paid monthly in advance on the 1st of each month through WodBoard.
• If you join part way through a month, your first payment is pro rata for the rest of that month.
• If a payment fails, WodBoard will automatically try again. If it still hasn't been paid after 5 days, your membership is frozen and you can't book classes until the payment is made.
• All prices include VAT where it applies.

5. Price changes

We review our prices from time to time. We'll give you at least one month's notice before a price increase applies to your membership. If you don't want to continue at the new price, you can cancel in the usual way (section 6) before it takes effect.

6. Cancelling your membership

There's no contract and no minimum term. You can cancel at any time by giving two weeks' notice before the end of the month:

• Tell us on or before the 15th and your membership ends on the last day of that month. No further payments are taken.
• Tell us after the 15th and your membership ends on the last day of the following month. Your payment on the 1st of that month is still taken, and you can keep training until the end of it.

To cancel, email your gym ([email protected] for Surbiton, [email protected] for Guildford). We'll confirm your end date by email.

Your 14-day right to cancel

If you buy a membership, pass or course online or by phone, you also have a legal right to cancel within 14 days of buying it, without giving a reason. We'll refund what you've paid within 14 days, minus a fair amount for any classes or sessions you've already used.

7. Freezing your membership

• You can freeze your membership for a minimum of one full calendar month.
• Tell us on or before the 15th of the month before you want the freeze to start.
• No membership payment is taken for a frozen month, and you can't book classes during it.
• Your membership restarts automatically after the freeze, with payment on the 1st of the month.

8. Late cancellations and no-shows

Classes have limited places, so please cancel in WodBoard if you can't make it.

• Late cancellation: cancelling less than 2 hours before the class starts.
• No-show: being booked onto a class and not attending.

Each late cancellation or no-show costs £2, unless you have a good reason, such as illness or an emergency. Just let us know and our management team will consider it.

9. Drop-ins, courses and blocks

• Drop-ins are £20 a class and are for people with previous CrossFit experience. Book through WodBoard.
• Beginners Course: £100 for six coached sessions over three weeks. The course is non-refundable (apart from your 14-day right to cancel in section 6, if the course hasn't started). If you miss a session, you can attend a Conditioning class instead.
• CrossFit Kids and CrossFit Teens blocks are non-refundable on the same basis. Single sessions are £13 as a drop-in.
• Buggy Fit is included in membership. Babies must be between 3 and 9 months. Once a baby is mobile and crawling, the class is no longer suitable, for safety reasons. You are responsible for your baby throughout the class.

10. Health and safety

Our coaches scale every session to the person doing it, and we're happy to work with injuries, health conditions and pregnancy. To do that safely, we need you to:

• Tell your coach before class about any injury, illness, medical condition or pregnancy, or any change to your health. If you're unsure whether you should exercise, check with your GP first.
• Follow your coach's instructions, warm up properly, and stop and tell a coach if you feel unwell or in pain.
• Use equipment as shown, put it back after use, and keep the training area clear.
• Not train under the influence of alcohol or drugs.

A coach may change or stop your workout, or ask you not to take part, if they believe it isn't safe for you or others. Accidents and injuries must be reported to a coach straight away so we can record them.

11. Children and teenagers

• A parent or guardian must sign up a child and complete their health and consent details.
• By signing up a child, you consent to our coaches giving first aid and, in an emergency, calling for medical help.
• Please drop off and collect on time. Children are your responsibility before and after their session.
• We only use photos or video of under 18s in our marketing if a parent or guardian has opted in.

12. Conduct

Motion is built on a supportive community. We ask everyone to treat members, coaches and visitors with respect. We may suspend or end a membership for serious or repeated behaviour that is abusive, unsafe or disruptive, or for not following these terms. If we end your membership for this reason, we'll refund any payment covering the period after it ends.

13. Photos and filming

We sometimes photograph and film classes and events for our website and social media. If you'd rather not appear, tell a coach or email us at any time. We'll avoid using your image in future and remove it from our own channels where we reasonably can. Photos of under 18s are covered in section 11. See our privacy policy for how we handle images.

14. Our responsibility to you

• Physical training carries some risk of injury, even when it's well coached. By training with us you accept the normal risks of exercise, and agree to follow section 10 to reduce them.
• We are responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care and skill.
• We do not exclude or limit our liability for death or personal injury caused by our negligence, for fraud, or for anything else the law doesn't allow us to exclude.
• We are not responsible for losses that weren't foreseeable, or for business losses.
• Please don't bring valuables. We are not responsible for loss of, or damage to, personal belongings, unless it's caused by our negligence.

15. Changes to these terms

We may update these terms from time to time. We'll tell members about any significant change at least one month before it applies, and you can cancel before then if you don't agree. The latest version is always on this page.

16. Questions, complaints and law

If something isn't right, please talk to a coach or email us and we'll do our best to sort it out quickly. These terms are governed by the law of England and Wales, and any dispute can be dealt with by the courts of England and Wales (or of your home nation in the UK, if you live elsewhere in the UK).